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How to Change the Name on a Disneyland Ticket?

You’ve just finished purchasing your pricey Disneyland tickets when, oh no, you realized you put the wrong name! 

Or, maybe plans have changed, and you’ve decided to take someone else. 

What do you do now?

Technically, Disneyland tickets are non-transferable, so you can’t just change the name through the Disney website or app. However, there is a way you can usually change the name on a Disneyland ticket. To do so, you’ll need to contact the Disneyland Resort and ask for a name change. 

How Do I Reach the Disneyland Resort?

You can call the Disneyland Resort at (714) 781-4636. 

Then, you can speak to a Disneyland Cast Member who will talk with you about getting the name changed. 

You can also send Disney an email explaining your situation. 

Or, you could request a name change through the Disney app by contacting a Cast Member through chat. 

To do this, you’ll need to:

  • Open the Disneyland app 
  • Navigate to the menu 
  • Select “Chat With Us”
  • Explain your situation using the chatbox

Yet, although you have several options, calling the Disneyland Resort seems to be how most people find success when trying to get a name changed on a ticket. 

Calling makes it easier to explain your situation, and it is harder for your request to go ignored when you’re on the phone with an employee. 

Can I Get the Ticket Name Changed at Disneyland?

People going through the gates of Disney California Adventure

Yes, you can get the name on a ticket changed at Disneyland. 

You just need to make sure you go to the Main Entrance Ticket Booth at Disneyland to request this change. 

You’ll find this booth in the Esplanade between Disney’s California Adventure Park and Disneyland Park. 

But, I strongly recommend getting the name changed before you arrive at the park. 

I mean, under normal circumstances, you should easily be able to get a ticket transferred if no one has used it. 

However, you don’t want Disney to deny entry to someone in your group because of a simple name issue. 

Also, lines could be long at the ticket booth, especially if your trip is around a major holiday or in mid-summer, which are Disney’s biggest seasons. 

Therefore, it is best to call Disneyland as soon as you want the name changed so that you don’t miss out on any time in the park. 

Can I Change the Name on a Ticket I’ve Bought From Someone Else?

Person handing over a ticket to another person sitting on a park bench

While you technically may be able to change the name on a ticket you bought from someone, I highly recommend not purchasing tickets from any person or company besides Disneyland. 

One reason for this advice is you can’t be sure if those tickets are legitimate. 

Since Disneyland tickets cost quite a bit of money, people have a big incentive to make high-quality fakes. 

So, even if you see the tickets before buying them, you can’t be sure they’re real. 

Secondly, re-selling theme park tickets is illegal, so it’s best not to get caught up in any of these unlawful sales. 

Can I Change the Name on a Ticket I’ve Already Used?

Plans change, so it’s more than possible to end up with a Disneyland ticket that still has useable days on it that you can no longer utilize. 

But, unfortunately, you can not change the name on a ticket you have already used. 

Does Disneyland Check IDs When Guests Enter the Park?

Normally, Disneyland does not check a person’s ID when they enter the park. 

There are really only two circumstances when Disney checks a person’s ID at the gate

The first is if the person has a Southern California Resident Weekday Ticket. 

These are discounted tickets for people who live in specific zip codes in California. 

Disneyland checks the IDs of those who have these tickets to ensure they live in the designated area. 

Disney also cards guests with Disney Military Promotional Tickets because they must show a valid military ID to prove they can have those tickets. 

However, don’t think that you can use someone else’s ticket just because Disneyland doesn’t check IDs. 

When a person enters Disneyland for the first time with a ticket, an employee at the gate will take their picture. 

Then, when someone tries to get into the park again with the ticket, the picture will come up for the employee to see. 

This system guarantees that a person can not use someone else’s ticket. 

Does the Name on a Disneyland Ticket Actually Matter?

Person holding two Disneyland tickets

In most circumstances, the name on a Disneyland ticket doesn’t actually matter. 

The name isn’t important unless you have a Southern California Resident Weekday Ticket or a Disney Military Promotional Ticket because Disneyland does not check IDs for anyone else. 

So, the chances that you’ll run into an issue if you use a ticket with someone else’s name on it are minuscule. 

However, as stated above, Disneyland takes photos of guests when they enter, so you can’t use someone else’s ticket if they’ve already entered the park with it. 

I would still advise, though, that you change the name on your Disneyland ticket if the name on it does not match the person who will use it.  

It’s better to be safe than sorry, just on the off chance they do want to match the ticket name to the person’s ID. 

Can I Gift My Disneyland Ticket to Someone Else?

As already stated, Disneyland tickets are non-transferable, so if you just hand over your ticket to someone else, you could be violating Disney’s ticket terms and conditions

Yet, Disney does allow you to reassign your ticket to a friend or family member through the My Disney Experience app. 

To do this, you just need to:

  • Open the app
  • Log into your account 
  • Add the recipient to your Family and Friends list
  • Select “My Reservations” 
  • Choose the ticket you want to reassign 
  • Choose “Reassign Ticket”
  • Pick the person you want to give your ticket to 

You can also gift a ticket to someone else when you buy it. 

You just need to select the “This order will be a gift” box and then enter the recipient’s name. 

Can I Get a Refund on My Disneyland Tickets? 

Close up photo of a ticket that has been ripped in half on a wooden surface

Disneyland tickets are non-refundable, and Disney is pretty serious about this rule. 

Thus, it’s practically impossible to get a refund. 

Even those who bought tickets for the dates Disneyland closed due to the pandemic did not get refunds. 

Yet, that doesn’t mean your tickets are trash if you can’t use them on your chosen dates. 

Disney does allow you to change the dates on your tickets quite easily as long as you move them to a time in the year you bought them. 

So, basically, if you bought your tickets in 2022, you can change your vacation dates to any time before December 31st, 2022. 

And you actually can move the dates to another year, but you will have to pay the difference if the price has increased. 

But, unfortunately, you can’t just get your money back for your tickets. 


Usually, you won’t have much of a hassle changing the name on a Disneyland ticket as long as you haven’t yet used it. 

To change the name before your trip, you need to contact the Disneyland Resort either online, on the phone, or in person.